Return Policy
60 Day Total Satisfaction Guarantee - If you are not totally satisfied with your purchase, you may return the merchandise to us within 60 days for a full refund or exchange. Here is how to make a return in a few very simple steps:
--All returns and exchanges must be received by us within 60 calendar days from when you've received them, At this time we do not offer free return shipping on all returns. Please see below for further clarification.
-- All items should be in new, unworn condition, without scratches or in any other way defaced. We cannot accept any items that are not deemed to be in re-sellable condition, unless they are deemed defective.
-- Please include all original shoe boxes and package things carefully so that shoes remain relatively undamaged in transit. Please make sure to place the shoe box inside another outside box as you should have received it this way, or wrap it with proper exterior covering and interior packing materials. This helps keep our costs and therefore our prices down. Please do not tape or deface original manufacturer shoe boxes.
In order to receive a timely credit, all items must be sent to this address, even if they were shipped to you from another location.
- The return address is:
Shoe-Store.net
Attn: Returns Department
12 North Main St.
Honeoye Falls, NY 14472
You should include a quick note with your name, contact information, and order number, with detailed instructions on how we should handle your return or exchange. Please be as specific as possible. You may also converse with us via phone, chat, or email regarding your return.
REFUNDS: If you wish us to credit your credit/debit card, we will credit you the cost of the shoes less any shipping costs you may have paid for us to send the initial order to you. All refunds are processed within 1-3 business days from when we receive the shoes but may take up to a week to post to your account depending on your banks' policies.
STORE CREDIT: If you wish to get a "shoe-store.net" credit, we will apply the entire cost of your shoes as a credit for future orders. Your "shoe-store.net" credit is valid for two years from date of issue.
EXCHANGES: If you wish to make an exchange, please make sure to include specific information about the brand, style, size, and color that you would like, and we will process the requested exchange within 1-2 business days from when we receive the shoes. Sometimes it helps speed things up to alert us to an exchange you'd like to make so we can have your desired pair(s) set aside for you. As always, just call, click to chat, or send us an email and we'll take care of the rest.
RETURN SHIPPING: Unfortunately, at this time we do not normally pay for your return shipping costs back to us unless you received defective products or we incorrectly shipped your order.
If your original order qualified for free shipping, we will pay for standard shipping from us to you. After the first exchange, if further exchanges are needed, we will charge at a rate of $7.50 per shipment. If your original order did not qualify for free shipping, we will charge a flat shipping rate of $7.50 to send you the exchange.* If you decide while in transit to refuse a package from the shipper for any reason other than our error, we may deduct a shipping charge from your credit / refund.
DEFECTIVE OR INCORRECT MERCHANDISE: In the rare instance that we mis-ship or you receive defective products please contact us by phone or by email and we will resolve this right away normally by sending you a free UPS return shipping label. For incorrect shipments, we will immediately send you the correct item and the free return label.
FREE RETURN SHIPPING ON DEFECTS For defective items that are unworn, we will examine them upon receipt and we will then determine whether they are defective or not. If they are determined to be defective, we can either refund you for the cost of the shoes or send you a replacement pair. If they are determined not to be defective, we may charge you $7.50 if we supplied a shipping label, and we may either send them back to you, or exchange them for another pair.
For defective items that are worn, we will examine them upon receipt and we will determine whether there is value in returning them to the manufacturer for further examination. If they are determined to be defective, we can either send you a replacement pair or offer you a "shoe-store.net" store credit that can be used for any other item and is valid for two years. We do not currently offer refunds on worn defective merchandise. We can only replace these items or exchange for another style at this time. If they are determined not to be defective, we may charge you $7.50 for the shipping label, and we may send the shoes back to you. Please be advised that we are very lenient on our defective policy. We have not been in business for over 80 years without a true desire to help our customers and to treat people fairly. If something isn't manufactured the way it should have been we want to know about it and we will make it right. We understand the value of a happy customer and having good product knowledge helps us make better recommendations in the future.
*If you are located in an area that is outside of the continental US, the appropriate shipping charge amount will apply for all exchanges. If you have any questions about this policy we will gladly clarify it for you.
For further information on our shipping policies please click here
Please contact us directly at 1-800-913-7463, click to chat, or send us an email.
Thank you,
The Buzzell family and the shoe-store.net staff.
60 Day Total Satisfaction Guarantee - If you are not totally satisfied with your purchase, you may return the merchandise to us within 60 days for a full refund or exchange. Here is how to make a return in a few very simple steps:
--All returns and exchanges must be received by us within 60 calendar days from when you've received them, At this time we do not offer free return shipping on all returns. Please see below for further clarification.
-- All items should be in new, unworn condition, without scratches or in any other way defaced. We cannot accept any items that are not deemed to be in re-sellable condition, unless they are deemed defective.
-- Please include all original shoe boxes and package things carefully so that shoes remain relatively undamaged in transit. Please make sure to place the shoe box inside another outside box as you should have received it this way, or wrap it with proper exterior covering and interior packing materials. This helps keep our costs and therefore our prices down. Please do not tape or deface original manufacturer shoe boxes.
In order to receive a timely credit, all items must be sent to this address, even if they were shipped to you from another location.
- The return address is:
Shoe-Store.net
Attn: Returns Department
12 North Main St.
Honeoye Falls, NY 14472
You should include a quick note with your name, contact information, and order number, with detailed instructions on how we should handle your return or exchange. Please be as specific as possible. You may also converse with us via phone, chat, or email regarding your return.
REFUNDS: If you wish us to credit your credit/debit card, we will credit you the cost of the shoes less any shipping costs you may have paid for us to send the initial order to you. All refunds are processed within 1-3 business days from when we receive the shoes but may take up to a week to post to your account depending on your banks' policies.
STORE CREDIT: If you wish to get a "shoe-store.net" credit, we will apply the entire cost of your shoes as a credit for future orders. Your "shoe-store.net" credit is valid for two years from date of issue.
EXCHANGES: If you wish to make an exchange, please make sure to include specific information about the brand, style, size, and color that you would like, and we will process the requested exchange within 1-2 business days from when we receive the shoes. Sometimes it helps speed things up to alert us to an exchange you'd like to make so we can have your desired pair(s) set aside for you. As always, just call, click to chat, or send us an email and we'll take care of the rest.
RETURN SHIPPING: Unfortunately, at this time we do not normally pay for your return shipping costs back to us unless you received defective products or we incorrectly shipped your order.
If your original order qualified for free shipping, we will pay for standard shipping from us to you. After the first exchange, if further exchanges are needed, we will charge at a rate of $7.50 per shipment. If your original order did not qualify for free shipping, we will charge a flat shipping rate of $7.50 to send you the exchange.* If you decide while in transit to refuse a package from the shipper for any reason other than our error, we may deduct a shipping charge from your credit / refund.
DEFECTIVE OR INCORRECT MERCHANDISE: In the rare instance that we mis-ship or you receive defective products please contact us by phone or by email and we will resolve this right away normally by sending you a free UPS return shipping label. For incorrect shipments, we will immediately send you the correct item and the free return label.
FREE RETURN SHIPPING ON DEFECTS For defective items that are unworn, we will examine them upon receipt and we will then determine whether they are defective or not. If they are determined to be defective, we can either refund you for the cost of the shoes or send you a replacement pair. If they are determined not to be defective, we may charge you $7.50 if we supplied a shipping label, and we may either send them back to you, or exchange them for another pair.
For defective items that are worn, we will examine them upon receipt and we will determine whether there is value in returning them to the manufacturer for further examination. If they are determined to be defective, we can either send you a replacement pair or offer you a "shoe-store.net" store credit that can be used for any other item and is valid for two years. We do not currently offer refunds on worn defective merchandise. We can only replace these items or exchange for another style at this time. If they are determined not to be defective, we may charge you $7.50 for the shipping label, and we may send the shoes back to you. Please be advised that we are very lenient on our defective policy. We have not been in business for over 80 years without a true desire to help our customers and to treat people fairly. If something isn't manufactured the way it should have been we want to know about it and we will make it right. We understand the value of a happy customer and having good product knowledge helps us make better recommendations in the future.
*If you are located in an area that is outside of the continental US, the appropriate shipping charge amount will apply for all exchanges. If you have any questions about this policy we will gladly clarify it for you.
For further information on our shipping policies please click here
Please contact us directly at 1-800-913-7463, click to chat, or send us an email.
Thank you,
The Buzzell family and the shoe-store.net staff.
